FAQs

How Do I Pay For My Order ?

We like to give you plenty of payment options: we accept Visa, MasterCard credit cards as our secure payment method which accepts all kinds of credit or debit cards.We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

What Currencies Can I Use ?

There are several currencies available as follows: US dollar

Was I Charged Twice ?

Your credit card will only be charged once after your order ships.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Do you ship to my home address or do I need to go somewhere to pick it up?

We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel.

Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as USPS. 

How do I return an item?

If you are not satisfied with your purchase, you may request a return within 30 days after receiving your package.Please contact us at support@goshopquick.com for the return.Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to any nearest shipping company. Send your return tracking number or a picture of a return receipt to our customer service team.

We will process the return or exchange as soon as we receive your package.

Why was my order canceled?

Every order is unique so reasons for cancellations and delays vary. We strive to keep merchandise status up-to-date but occasionally there are situations when an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc.

Your order may have been canceled due to declined by our security verification system. They can be, but not limited to:

-Quantity of items ordered

-The address and telephone number you provided for your credit card account does not match what your bank has on file

-You are shipping your order to an address other than your billing address.

My order was canceled but why were funds still deducted from my bank account?

In the event of your order refunded or canceled, It may take 7-21 business days based on your credit card issuer’s policies for funds to be available back in your account.

There is something missing/ defective/ not what I ordered. What should I do? 

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact us and raise a return request and follow directions as instructed. (Damaged, defective, or incorrect items must be reported within 30 days of delivery. If such items are not reported in a timely fashion, we will not issue store credit. Please email support@goshopquick.com for assistance.

How do I find the right size?

Use our Size Guide to find the best size based on your measurements.

For more specific sizing information, please feel free to reach out to our Customer Care Team and we’d be happy to help you find the perfect fit!

Is everything true to size?

At Go Shop Quick, we take pride in our dedication to making sure that all of our pieces are true to size. The best way to choose the right size for you is to take your measurements according to our ‘How to Measure’ guide above.